Elevating Long-Term Care Leadership
Transforming Culture, Enhancing Professionalism
Discover how the Touch of CLASS framework can revolutionize your facility’s leadership and culture, ensuring stability and excellence in care.
A Journey of Transformation
At the pinnacle of my career, I faced a critical turning point. Despite years of experience, I realized that the traditional approaches to leadership in long-term care were insufficient. The Touch of CLASS framework emerged from this realization, focusing on cultivating a culture of excellence and accountability. By implementing strategic changes, we witnessed remarkable improvements in staff engagement and resident satisfaction, ultimately transforming our facility into a model of success.
The Persistent Challenges in LTC
Bridging the Leadership and Culture Gap
Modern long-term care facilities continue to grapple with significant challenges. The gap in effective leadership and cohesive culture often leads to operational inefficiencies and disengagement. These issues not only affect staff morale but also impact the quality of care provided to residents. Addressing these challenges requires a strategic approach that fosters leadership at every level and prioritizes a culture of accountability and excellence.
Our Framework Components
The CLASS Framework
Commitment to Excellence
Demonstrating a relentless pursuit of quality in every task, ensuring the highest standards are met consistently.
Leadership at Every Level
Empowering all team members to take initiative and lead by example, fostering a culture of proactive problem-solving.
Attitude & Accountability
Cultivating a positive mindset and taking responsibility for actions, promoting a transparent and trustworthy environment.
Service Excellence (Resident-Centered)
Prioritizing the needs and preferences of residents, ensuring their comfort and satisfaction are at the forefront of care.
Support & Teamwork
Building strong, collaborative teams that work seamlessly together to achieve common goals and overcome challenges.
Continuous Improvement
Encouraging ongoing learning and adaptation to enhance skills and processes, driving sustained growth and innovation.
“Service excellence isn’t built on policies; it’s built on what leaders model and what they tolerate.”
Wayne Newell
Impactful Outcomes
Resident Satisfaction
Staff Retention
Management Efficiency
Program Delivery Methods
Comprehensive Service Offerings
Executive Briefing
Our Executive Briefing provides a concise overview of the Touch of CLASS framework, tailored for senior leaders seeking to enhance their facility’s culture and performance.
Targeted Training
Engage your team with specialized training sessions focused on implementing leadership and professionalism strategies within your organization.
Optional Leadership Support
Receive ongoing leadership support to ensure the sustainable application of the Touch of CLASS principles, fostering a culture of excellence.
Personalized Consultations
Benefit from one-on-one consultations designed to address specific challenges and opportunities within your facility.
Workshops and Seminars
Participate in interactive workshops and seminars that delve deeper into the nuances of effective leadership and team dynamics.
Performance Assessments
Utilize our performance assessments to identify areas for improvement and track progress over time.
Strategic Planning Sessions
Collaborate with our experts to develop strategic plans that align with your long-term goals and the Touch of CLASS framework.
Custom Training Modules
Access custom training modules that address the unique needs of your facility, ensuring relevant and impactful learning experiences.
Schedule Your Executive Briefing
We invite you to a confidential 20–30 minute Executive Briefing via Zoom. Discover how the Touch of CLASS framework can transform your facility’s leadership and culture. Schedule your session today to explore tailored solutions for your organization.