Elevating Long-Term Care Standards
Transforming Leadership and Culture in Care Homes
Discover the CLASS framework’s impact on professionalism, culture, and stability in Long-Term Care facilities. Empower your team and enhance resident experiences through focused training and leadership development.
A Journey of Transformation
Real-World Impact of CLASS
At Greenfield Care Home, the implementation of the CLASS framework led to remarkable improvements. Initially struggling with high staff turnover and resident dissatisfaction, the facility embraced the principles of Leadership at Every Level and Service Excellence. Within six months, employee engagement scores increased by 40%, and resident satisfaction surveys reflected a 35% improvement. This transformation not only stabilized operations but also fostered a nurturing environment for both staff and residents.
Challenges in Long-Term Care Facilities
Many Long-Term Care facilities face significant leadership and culture gaps, often resulting in disengaged staff and suboptimal resident care. These challenges stem from outdated management practices and a lack of cohesive vision.
The operational cost of disengagement is substantial, leading to increased turnover, training expenses, and diminished quality of care. Addressing these issues requires a strategic approach focused on leadership development and cultural alignment.
The CLASS framework offers a structured solution, emphasizing observable behaviors and accountability to bridge these gaps and enhance overall facility performance.
CLASS Framework Components
Commitment to Excellence
Encouraging a culture of continuous improvement and high standards in all aspects of care.
Leadership at Every Level
Empowering staff to take initiative and lead by example, fostering a proactive environment.
Attitude & Accountability
Promoting a positive mindset and personal responsibility, ensuring reliability and trust.
The Foundation of Success
Service Excellence: A Leadership Imperative
Program Impact Statistics
Over 90% of participants report improved team collaboration.
- Enhanced Team Collaboration90%
- Increased Resident Satisfaction80%
- Reduced Staff Turnover70%
Program Delivery Methods
Executive Briefing
Engage in a focused session designed to align leadership on the CLASS framework’s principles, tailored for long-term care environments.
Targeted Training
Participate in specialized training modules that address specific leadership challenges and enhance operational effectiveness.
Optional Leadership Support
Access ongoing support to reinforce leadership skills and ensure sustainable improvements in care quality and team dynamics.
Custom Solutions
Adapt our offerings to meet unique organizational needs, ensuring a perfect fit for your facility’s goals and challenges.
Schedule Your Executive Briefing
Take the first step towards transformative leadership by scheduling a confidential 20–30 minute Executive Briefing via Zoom. This session will provide insights into how the CLASS framework can elevate your facility’s operational standards.