Bridging the Gap in Long-Term Care
Elevate Professionalism and Culture in Care Facilities
Discover how Touch of CLASS transforms leadership and culture in Long-Term Care homes, ensuring stability and excellence through focused training.
A Real-World Transformation
Case Study: Overcoming Challenges in Care
At a bustling Long-Term Care facility, the leadership team faced mounting challenges: staff turnover, low morale, and a disconnect between management and frontline workers. By implementing the Touch of CLASS framework, they fostered a culture of accountability and excellence, resulting in improved staff retention and enhanced resident satisfaction.
The transformation began with leadership training, emphasizing communication and support. As leaders modeled these behaviors, staff engagement increased, and the facility saw a significant reduction in operational costs associated with disengagement. This case study highlights the tangible benefits of focusing on leadership and culture.
The Struggles of Modern Long-Term Care
Long-Term Care facilities today face significant hurdles. The leadership and culture gap often leads to disengaged staff, impacting care quality and operational efficiency. Addressing these issues is crucial for sustainable success.
Leadership and Culture Gap
Many facilities struggle with a disconnect between management and staff, leading to a lack of cohesive vision and purpose. This gap can result in high turnover rates and increased operational costs, as disengaged employees are less productive and more likely to leave.
CLASS Framework Overview
Commitment to Excellence
We strive for the highest standards in every aspect of care, ensuring quality and consistency.
Leadership at Every Level
Empowering all staff to lead by example and take initiative in their roles.
Attitude & Accountability
Fostering a culture where positive attitudes and accountability are the norm.
The Importance of Leadership
Building a Culture of Excellence
In long-term care facilities, the foundation of service excellence is not merely in written policies but in the behaviors and standards set by leadership. When leaders model integrity, empathy, and diligence, these values permeate the organization, creating a culture where excellence is the expected norm. By focusing on what leaders demonstrate and tolerate, facilities can transform their service delivery, ensuring that every resident receives the highest quality of care.
Impactful Outcomes
Our approach delivers measurable improvements across the board.
Resident Satisfaction
Residents report increased satisfaction with personalized and attentive care.
Staff Retention
Our framework leads to higher staff retention through improved engagement and morale.
Program Delivery
Our program is delivered through a series of strategic methods designed to enhance leadership and operational efficiency in Long-Term Care facilities. Each method is tailored to address specific challenges faced by your team.
01
Executive Briefing
02
Targeted Training
03
Leadership Support
04
Custom Workshops
Schedule Your Executive Briefing
We invite you to a confidential 20–30 minute Executive Briefing via Zoom. This session is designed to provide you with insights into overcoming leadership and cultural challenges in your facility. Join us for a calm and professional discussion to explore how we can support your goals.